We aim to deliver all Porcelain orders within 5 woking days, however, due to the nature of the products being delivered, this is subject to change, we will contact you once you have placed your order to confirm the delivery date with you personally.
Cancellations and Returns
We want you to be delighted with your purchase. Occasionally though, we know you may want to return items. Please take a moment to familiarise yourself with our Returns Policy below.
Before Delivery
In the unlikely event you should wish to cancel your order, please contact us in the first instance by email to orders@tooltalk.com
If you are cancelling before your order has been delivered, we will be able to provide a full refund provided the goods have not left our depot. It should be noted that due to our nationwide delivery capabilities, goods may be despatched up to 48 hours before arrival with you. We would therefore request that we are notified of any cancellations at least 48 hours before your expected delivery date.
After Delivery
You may also cancel your order, for whatever reason, up to seven working days after receipt of your order. The period of seven working days begins on the first day after the day you receive your goods (not including weekends or bank holidays).
The cancellation of your order must be notified in writing to orders@tooltalk.com and acceptance of your cancellation will be subject to the following conditions:
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The goods must be unused.
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In consideration to Health & Safety concerns Brett will be unable to accept return of any packs of products where statutory duty of reasonable care has not been taken and the goods considered unstable to transport back to our depots. If packaging is deemed unfit for return, we can refuse return or collection of the goods.
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The goods must be returned or made available for collection.
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The buyer will be responsible for the direct costs associated with the return or collection of the goods.
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The buyer must ensure the goods are packaged adequately to protect from damage and allow for safe transportation of the goods. This is a contract term.
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You will receive a full refund of the price paid, less any applicable collection charges, within 30 days of receiving your cancellation notice in writing. Please be aware collection charges can often be higher than initial delivery charges. We will always advise you before collection the direct haulage costs associated with the return of the goods.
Damaged Items
We makes every effort to ensure your order arrives in one piece. If however the product you purchase is damaged or faulty, we may offer an exchange or refund in accordance with your legal rights.
Due to the nature of our business we do have limited quantities of stock. If we have depleted our stocks, we may offer an alternative product or refund.
When your delivery arrives, we would ask you inspect the items before signing. Please indicate any damage details on the ticket you sign, this will make it easier for us to organise replacements. Additionally, please contact us at orders@tooltalk.com confirming damage details and where possible include photographs to ensure the matter is dealt with promptly.
In compliance with Health & Safety regulations, the return of any damaged goods which have been opened and considered unstable to transport may not be possible. In this instance we may ask that you dispose of the items.
We will be unable to replace any damaged items which have been installed.
