Delivery Information

For orders containing Plumbing and Heating items please click here for delivery information.

Orders over £100 + VAT to Zone A automatically qualify for free shipping.

Charges outside of this will be shown at checkout or the Delivery Estimator on the cart and product pages.

Update: due to the ongoing Coronavirus situation please allow an additional 3-5 working days for our DHL deliveries (courier) and up to 2 Weeks for Royal Mail. Remote parts of the UK may incur further delays. 

Please see table below for our dispatch and delivery schedule:

We will endeavour to post your equipment order as soon as possible but please allow up to 48hrs for dispatch. We can not be held responsible for delays in transit as this is beyond our control - should you wish to complain please contact DHL Parcel UK directly in relation to any delayed order in transit. Please be aware that DHL Parcel UK deliveries are made during the standard working week (Monday - Friday 09:00 - 17:00).

Day Order Placed (Before 3pm)

Dispatched from Warehouse

Expected Delivery Day

Monday Wednesday Thursday
Tuesday Thursday Friday
Wednesday Friday Monday
Thursday Monday Tuesday
Friday Tuesday Wednesday
Saturday Tuesday Wednesday
Sunday Tuesday Wednesday

 

For more information on delivery zones and locations, please see our Delivery Zones page.

Your Delivery

Dispatch

All products in an order are dispatched as a single delivery and the delivery time is based on the product with the longest dispatch time in that order. This does mean that products that are ‘Next Day Delivery’ items will be held back until all products in the order are ready for dispatch. you will be notified by SMS or email as soon as your items have been dispatched.

Time Slots

If you have provided us with your email address and/or mobile number, on the morning of your expected delivery, a 1 hour delivery window will be provided*. Our courier service will send you a SMS and/or an email notification. You can also view the delivery window by going to their track a parcel page. You will need to enter your shipment number and delivery postcode. 

*This is an estimated time-slot. We can not be held accountable if the courier arrives early or late.

Signed for Service

For your security and peace of mind our courier service is provided as a 'signed for service'. What this means is that goods cannot be delivered or left without a signature from the customer or neighbour. The couriers (DHL Parcel UK) will make two attempts at delivery after which the goods will be returned to the depot and held for 5 days. If there has been no contact with the customer after those 5 days then the goods are returned to Tool Talk. Customers are then refunded for their purchase minus the return to sender cost incurred by Tool Talk for the return of the goods. This cost is £5.95 and is deducted from the refund amount.

Customers can request a change of delivery day on the DHL Parcel UK website using your tracking number and delivery postcode, however delivery time slots are wholly decided by the courier.

All UK mainland customers should normally expect to receive their orders no longer than 5 working days after their order is placed unless otherwise stated. If your goods have not been received after 6 working days, please email orders@tooltalk.com and we will investigate further.

Please allow extended time for deliveries outside of Zone A.

For more information on delivery zones and locations, please see our Delivery Zones page.

Wiha Deliveries

All Wiha items marked as Extended Delivery are subject to a 3-4 week delivery delay as they are ordered direct from Germany; although these timescales have been reduced since the beginning of April as we negotiate Brexit. 

From there, there will be an additional 2-3 day delivery as we ship the item from our distribution centre in the UK. 

Any Wiha items marked as in-stock will be shipped within 2-3 days direct from our distribution centre. 

Collection

Collection can be made from our Tamworth Office by PRIOR APPOINTMENT ONLY. To organise please contact orders@tooltalk.com

BFPO Addresses

ToolTalk is proud to support the brave men and women in our Armed Forces. All deliveries to BFPO Address will not incur a delivery charge.